Standing in the way of control!

Between the TSA ban on liquids and US Airways $2 fee for bottled water, if you want a drink, you’re probably going to pay for it. It may be annoying, but is it also wrong?According to US Airways policy, coffee and tea are $1, but bottled drinking water is $2. So, can you order tea and ask them to “hold the tea” and save a $1? Shouldn’t you be able to get a boring old glass of water for free?

Jeanne Leblanc from the Hartford Courant thinks so:

It’s hard to understand why the laws that require free potable water in such public places as movie theaters and amusement parks don’t seem to apply to airlines. But then, it shouldn’t have to be a law. It should just be a matter of common decency.
…
Now, I’m not saying US Airways should have to hand out free bottles of water, although that would be nice. I’m saying it should pour a cup of water out of a quart bottle for any passenger who’s thirsty. And for no other reason than that they’re thirsty.

US Airways says that if you’re “desperately thirsty” and you don’t have any money, they might give you some water… so that you don’t try anything embarrassing like drinking out of the bathroom sinks.

“Frankly, [drinking from the sink is] just not classy,” a US Airways spokesperson told the Wall Street Journal.

So what do you think? Should there be non-fancy water for anyone who is thirsty?

Should free water be available to coach passengers?
( polls)

US Airways’ Fee Too Far [Courant]
Starting Today, No More Free Water on US Air [WSJ Middle Seat Blog]
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The government is fed up with airlines whose crappy service and delayed flights incite passenger revolts. According to officials, “we will severely punish airlines which experience aircraft occupations and other incidents as a result of service reasons which originate with the airline.” Sounds great, right?Shame the cry for good service came from the Chinese government, not the FAA.

Chinese officials aren’t the only ones playing hardball. Americans and our Executive Email Carpet Bombs look like pushovers compared to our Chinese counterparts:

State media reported this week that scores of Chinese passengers smashed computers and desks and clashed with police after a night stranded at an airport without accommodation.More than 170 passengers were due to leave Kunming, capital of southwestern Yunnan province, on three flights operated by China Southern Airlines late Monday, but the flights were cancelled due to bad weather, Xinhua news agency said.

The report blamed the melee on China Southern staff’s “inappropriate working attitude.”

Yang said customers must also be kept better informed about delays, especially those caused by bad weather, a big issue in China.

“If there is bad weather, for example, we will tell the media to publicize it so that passengers can be informed ahead of time and avoid long waits at airports due to the weather,” he added.

Another worry, with the Games a week away, has been ensuring Beijing’s main airport does not suffer delays from thunderstorms, which often strike the capital over the summer, just as athletes and other visitors arrive.

During last year’s Spring Festival, riot police had to be called to Beijing airport after passengers angry at fog-related delays roughed up airline staff, attacked service counters and tried to storm grounded aircraft.

Airlines that fail to improve their service will lose runway slots at popular airports. China’s centralized government may not be able to secure their food supply, but we sure do love their can-do attitude towards the airlines!

Punishing airlines whose passengers misbehave [Reuters]

(Consumerist)

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